Cancel order by Customer

Why waste time when the customer can cancel themselves?

You know the situation: the customer changed their mind, forgot to pay, or just clicked too quickly. The result? An email or phone call to support. Your team has to manually cancel the order, adjust the inventory, send a confirmation...

Prestashop module Cancel Order by customer This process is automated 100%.

How does it work?

For the customer: One click in the section My orders. Optionally, you can write the reason for the cancellation. Done. A confirmation email will be sent automatically.

For you: You set the rules - which orders can be canceled (e.g., only in the "pending payment" status), for which products, for which customers. The inventory updates itself. You are informed about everything from the log and from emails.

What does the module specifically address?

✅ Less work for support
The customer does not need to call or write – they can cancel their order at any time from their account.

✅ Automated warehouse management
The product will be returned to stock immediately. No manual adjustments.

✅ Flexible permission settings

• You only allow cancellation for specific statuses (e.g., "Waiting for payment," "Processing").
• You will limit it to selected product categories (e.g. not digital products).
• You will set rules according to customer groups (VIP yes, others no).

✅ Automatic cancellation of unpaid orders
You set the time (e.g., 24 hours) and the system will automatically cancel orders that have not been paid. Without your participation.

✅ Email notifications
Both you and the customer will receive a clear email with the reason for the cancellation and details of the order.

✅ Audit trail
The database stores every cancellation: who, when, why. You always have an overview at hand.

Why buy it?

Most e-shops do not have this feature. Does the customer want to cancel their order? They have to contact you. You have to intervene. Time, energy, frustration.

With this module:

• The customer is independent.
• You have less work.
• The stock is always up to date.
• Do you have an overview of all the cancellations?

Simple investment. Immediate result.